Introduction

This Privacy Policy is crafted by vGolf to illustrate our unwavering commitment to safeguard your personal information and to clarify the privacy practices we employ. This policy governs the collection, usage, management, and disclosure of your personal information across both the vGolf application and our website, vGolf.au.

By registering an account, using our application, or engaging with our services, you consent to the terms laid out in this Privacy Policy, including our practices around the use, collection, disclosure, and retention of your personal information as detailed herein. Should you disagree with any aspect of this policy, please refrain from providing us with your personal information.

Types of Personal Information Collected

We primarily collect personal information that helps us identify you, such as your name, contact details (email address, telephone number), and other golf-related information (golf club details, Golflink number). We adhere to the Privacy Act 1988 and do not collect sensitive information.

Methods of Information Collection

Direct Collection: We gather personal information directly through the vGolf website and application. This includes:

• Basic identity information (name, address)
• Golf-related details (club membership, Golflink number, handicap)
• Contact information (phone number, email address)
• Financial data for transaction processing (credit card information, though not stored by us)
• Additional comments or instructions you provide

Indirect Collection: Personal information might also be collected through indirect means such as:

• Telephone interactions
• Email communications
• Online forms and surveys
• Social media platforms and other publicly available sources

For website visitors who do not engage with our services, we collect non-personal data which includes your IP address, browser type, and navigation information through cookies, which you can disable through your browser settings.

Children’s Privacy

We are committed to protecting the privacy of children. Any inadvertent collection of information from individuals under 18 will be promptly deleted upon discovery. Parents or guardians can contact us to remove any such information.

Disclosure of Information

We do not sell your personal information. Disclosure occurs under specific conditions, such as:

• With your consent
• For providing requested services through third parties like postal services, technology providers, or professional advisers
• To comply with legal obligations or protect against harmful or fraudulent activities

We also provide limited personal information to other vGolf users or associated organizations as necessary for the provision of our services, like sharing location data and golf scores.

Security Measures

We prioritize the security of your personal information, using robust measures to prevent unauthorized access or misuse. While we strive to protect your information, complete security cannot be guaranteed. We recommend safeguarding your access credentials diligently.

Accessing and Amending Your Information

You have the right to access and correct your personal information. We provide mechanisms for updating your details and reserve the right to charge for extensive requests. In certain cases, access to personal information may be restricted as per legal exceptions.

Changes to This Privacy Policy

This policy may be revised periodically. Any changes will take effect immediately upon their posting on our website. By continuing to use our services, you accept these changes. The latest update to this policy was made on April 17, 2024.

Contact Information

For any questions or concerns about our Privacy Policy, or to manage a complaint, please contact us at help@vgolf.au. We aim to resolve complaints within 30 days and will keep you informed throughout the process.

This revised policy aims to clarify the collection, use, and management of your data, ensuring transparency and enhancing user trust.